Welcome to the Ombuds Office
The Ombuds is a confidential, impartial, informal and neutral resource for Medical College of Wisconsin faculty, staff physicians, postdoctoral fellows and staff to voice concerns or seek guidance. We assist with interpersonal misunderstandings or disputes as well as those with concerns about administrative issues. We attempt to help individuals resolve their concerns equitably and, if possible, informally.
Our Core Principles
We are confidential
We will not identify you or discuss your concerns with anyone without your permission. The only exceptions to this pledge of confidentiality are when the Ombuds determines that there is an imminent threat of harm or if the Ombuds is legally compelled to report the situation.
We are independent
We are independent of central administrative offices and are not aligned with any campus department or group.
We are informal
Any communication with us is "off the record" and does not put the Medical College on formal notice.
We are neutral
We do not take sides. We consider the rights and interests of all parties. We are advocates for good communication and fair process.
The Ombuds Office Does:
Listen and discuss workplace questions, concerns and complaints
Offer a SAFE place to discuss your concerns
Informally investigate complaints
Explain Medical College of Wisconsin policies and procedures
Facilitate communication between people
Advise individuals about steps to resolve problems informally
Assist with problems that have not been resolved by other offices
Make appropriate referrals when informal options don't work
The Ombuds Office Does Not:
Participate in formal grievance processes
Conduct formal investigations
Make administrative decisions for the Medical College
Determine "guilt" or "innocence" of those accused of wrong-doing
Assign sanctions to individuals
Serve as witness in administrative or legal proceedings, unless compelled to do so
Receive official "notice" for the Medical College
Maintain records that identify visitors to the office
How to Contact Us:
Peter Layde, MD, MSc
Assistant to the Ombuds
Curative Building, Room 2512
Medical College of Wisconsin
8701 Watertown Plank Road
Milwaukee, WI 53226
(414) 266-8776 (confidential line)
(Please dial entire 7-digit number to reach Ombuds)
To contact the Office, call us any time at (414) 266-8776. You may provide information and also tell us how to reach you – or you may choose to remain anonymous. You may make a telephone appointment or you may meet with us in person. If you would like an appointment, and we are not immediately available, leave a message and we will contact you as soon as possible. We also try to schedule appointments as quickly as possible, depending on the schedule of the visitor.
Directions to the Ombuds Office